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Generating solutions for innovative
eGovernance!

“توليد الأفكار اليوم ليس عملاً فردياً عشـوائياً، بل هو عمل مؤسسي له قواعده وأدواته ونتائجه المدروسة ومؤسسات راسـخة ترعاه” صاحب السمو الشيخ محمد بن راشد آل مكتوم

“The generation of ideas is not an individual work anymore, it’s an institutionalized work with its own rules, tools and carefully studded results, sponsored by established institutions”

H.H.Sh Mohamed bin Rashid AL Maktoum.

ME i-Lab Vision

ME i-Lab is a social innovation lab specializing in research, training, strategy planning and implementation of inclusive governance projects. Our vision is to make reality ideas that will spark a future of excellence in eGovernance. Working mainly with the government and its various agencies we promote state-of-the-art ideas to create new principles of cooperation while establishing synergies between the public, academia and private sector. Continued learning and research empower the key to advancement for any country. At ME i-Lab we create the dynamics to establish the network and generation of solutions through consultations and research, benchmarking and testing of outcomes while ensuring the end results through implementation.

Innovation, as a concept has been debated since early on, but only recently has it gained the deserved recognition as a crucial factor for advancement in government policy and service provision.

There is a great diversity in the way institutions approach integration of innovation and it is based on locality, culture, needs and demands as well as available resources. ME i-Lab centers the spotlight in the Middle East region and forges the future of innovation at the United Arab Emirates, where our offices are located.

ME i-Lab, has established an innovation arena developing opportunities between the technology industry and its end users through research, education and open innovation sessions and sets the technological benchmark for public administrations.

The advanced research methodology generates cutting edge results through our projects in cooperation with partners from various industries.

Activities include:

 
Research: explore cutting-edge areas.
 
Networking: jam sessions and idea generators pave the channels to facilitate synergies among agencies for effective open data solutions.
 
Advisory: provide expert insights to state-of-the-art technology.
 
Capacity Building: professional training to improve competences and capacities within governmental agencies.
 
Design: stemmed research and interaction with stakeholders, designs are created to spark solutions and generate new systems.
 
QA: thorough, top level testing to assure quality.
 
Implementation: post design monitoring to ensure that the implementation is synced with the target outcome.

Ideas beam through a prism
of dimensions

What we do

From an academic perspective, eGovernance has become a self-contained research discipline over the years, with distinctive and integrative methods of learning and teaching. Interdisciplinarity in academic programmes guarantees success for modern research and teaching as well as an ability to quickly adapt to changes.

ME i-Lab promotes interdisciplinarity as a key element of eGovernance. Digital governance is a complex notion that involves different disciplines (i.e. computer sciences, information systems, public administration, political science, sociology, art, cultural anthropology. etc.), all of which are essential to reach an extensive and integrated understanding of the cultural, political, social and technical angles of digital governance.

Introducing innovation to the public sector is a new concept to many governmental agencies and institutions. Adapting to the dynamic experience that sparks the generation of ideas, researching, implementing, and testing calls for a new mind set. This fresh challenge may require training before projects and ideas can come forward. ME i-Lab helps build the technical blocks of knowledge so that innovative ideas become actions.

Open innovation jam sessions

We engage the latest methodologies to involve participants in this process of knowledge sharing as we aim to jointly identify citizen-centric ideas and formulate a clear vision for desired results. The visualization and communication of the concept is projected through digital media such as video, 3D graphics, and various types of productions. Experienced artists and media producers, who use art to express a powerful idea, join our team to turn a notion into vision.

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eGov training certification

ME i-Lab personalizes and custom designs the learning modules to suit the individual needs of each institution, agency, and participant. The unique programs are introduced and certified by our partners, recognized for their expertise in each area of study.ME i-Lab provides the training materials with the supervision and instructions of a network of established educational institutions.

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Research

Digital governance and innovation are vastly penetrating in the public sector. Agencies lack experience to ensure the introduction of technical choices, studies and plans which should be carefully selected and implemented in the government offices. ME i-Lab provides research support and assistance in preparing background data, reports and analysis. We value our network of academia and researchers who hold extensive experience in this type of engagement.

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We work closely with our network of partners to improve business activity, government effectiveness and provide robust & socially responsible technological innovation in both products and methods. The ME-iLab’s interdisciplinary research capability can provide a unique approach that conventional innovation cannot match.

eGov service co-creation

UAE and the GCC countries have recognized the need to better connect with their citizens through a citizen-centric approach and it is evident through a solid and strong political will to introduce society to such innovative solutions and services. ME i-Lab believes that information and communication technologies are key enablers in the modernization and democratization of the public sector, and of society as a whole.

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Risk and decision analysis

In today’s global competition, businesses often are forced to deal with risks that they previously could transfer to their clients. We use both formal computational methods and qualitative studies to analyze and identify risks associated with different activities and we have experience with risk.

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Cutting Edge Technology for eServices

Most governments have “eVolutionized” with services taking a more citizen-driven approach. Innovative tools and digital skills in the public sector have replaced the traditional means to provide better service through eServices in order to enable, support and sustain a smooth dGovernance system. To name a few of the building blocks, eID, eSignature and eDelivery have advanced eServices to a new level. ME i-Lab’s expertise along with our network of partners endorse and establish the foundation and implementation of such technologies, while we continuously look ahead to even greater possibilities of innovation.

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Whole of Government

eGovernment or digital government model/assessment is a vital part of the evaluation and implementation process. Full service capacity and citizen satisfaction may be hindered among agencies and service providers due to resistance to adapt to new.

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Anticipatory Governance

Emerging knowledge-based-technology introduces various challenges for government services. ME i-Lab uses advance analysis tools to diagnose problems and seek their solutions. Officials and stakeholders joined by scientists, engineers, and policy makers

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Requirement Analysis, Specifications and implementation planning alone are not efficient without testing the outcomes and ensuring quality.
ME i-Lab provides technical solutions and testing for the precise and accurate implementation of technology.

Private cloud infrastructure

The dynamic nature of innovation in the IT industry and the ever demanding needs of public and private sectors to adapt to new technology in a secure environment, call for constant understanding and control over these advancements. ME i-Lab and our network of partners

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Testing

The ability to have a test-bed where you can “play”, fail and push the boundaries is vital to innovation, but it is not a part of most organizations’ planning. A test-bed provides the opportunity to public authorities and organizations to examine different technical solutions and develop prototypes of future services, before final production.
ME i-Lab in collaboration with our partners provides a test-bed that can easily be populated with official data, creating various types of secure IT services required and, if necessary, replicate the entire service. This allows authorities and organizations to innovate and create future services and amend or intervene to current ones. This of course includes security and forensic analyses.

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Benchmarking

Advancements in technology call for full potential recruitment at all levels. Our network of leading technologists, academics, practitioners, designers, and artists, who have created, built, and operated e-governance systems around the world believe that information and communication technologies are key enablers in the modernization and democratization of the public sector, and of society as a whole.

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